Property Management
Renting a home is a long and arduous process that requires a lot of knowledge about the industry and community.
A good Property Manager must have all the knowledge, ethics, and trust required in a real estate agent; time and experience within the rental market; and the positive attitude needed to fulfill the ongoing tasks necessary to protect their owners' investments!
These are the many services you will receive by listing your rental with RE/MAX Connect. Here are just a few of the many responsibilities that our Property Manager assumes.
Click HERE to see what we have for rent and apply!
Already an owner or tenant with us?
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Click HERE to access the tenant portal.
Click HERE to access the owner portal.
Contact Our Property Manager:
c: (757) 906-3228
e: Rentals@VACoastalRE.com
Initial Intake:
Before a home is listed for rent, the Property Manager needs to conduct a market analysis to find the best price for the property. Once the market trends have been analyzed, they can recommend a rental price entry point. They can also then provide a staging consultation as needed.
Once terms are discussed and prep work on the home is complete, they will provide the property management agreement paperwork, as well as the state & national property owner disclosures necessary to begin listing the home for rent.
Listing Marketing:
We cover the entire spectrum of marketing for your home - from professional HD photographs, to signage and web listings on ALL of the top real estate websites, we will make sure the the portrayal of your home is top notch!
Note: Marketing doesn’t just mean advertising, it actually has more to do with presentation. We pride ourselves on great photographs, quality advertising and taking the time to make sure each little detail is correct and filled out to its max! A big part of house hunting now is looking online, and if your pictures aren’t good, then it appears that your home isn’t either.
LIVE:
A property manager's responsibilities once a rental listing is live on our MLS range far and wide, and include but are not limited to:
Providing applications for prospective tenants.
Scheduling and attending showings.
Processing incoming applications and verifying ID, pay-stubs, etc.
Screening tenants via credit check, rental references, employment verification, and other detailed reviews.
Discussing findings with owner for final approval on tenant choice.
Rented:
So, we have found you a tenant and you've signed all the paperwork. What are the day to day responsibilities of your Property Manager?
Store and maintain tenant and owner records including Escrow accounts, paperwork, maintenance records, and rent roll.
Collect rent.
Distribute funds to owner.
Track non-payments and begin collection process as needed (which may include court representation).
Take all tenant calls 24/7 - anything from maintenance requests to additional property concerns are fair game!
Coordinate and schedule maintenance work with handymen or industry specialists as needed.
Coordinate payments for all repairs completed.
Throughout the Year:
A property manager will consistently keep up with lease processing, termination and renewals throughout each year. This includes contracts and documentation, move-in and move-out inspections with detailed reports and ensure that owners are kept up-to-date with changing market value recommendations.
Among all these responsibilities, the most important is that we will consistently communicate with you and ensure the safety and stability of owners and renters!
Testimonials
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I’ve been lucky with Ms. Jillian. I’ve already recommend her to everyone I know who I hear talking about whether they should buy an home or not. She answered every question I had and I had a lot, she was always at every appointment before me, and she helped with everything I needed from start to finish. She made the whole process smooth and stress-free and this was during the government shutdown. I would and already highly recommend her.
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- Eric Johnson
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Jillian made my first home buying experience a breeze. Within hours of first contacting her and telling her what I was looking for, she had a whole list of homes for me to check out and was always available to answer any questions that I had to the best of her knowledge and if she didn't have the answer, she quickly contacted her sources and came back with an answer right away. I could not have asked for an easier, stress free experience!
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- Lauren Campbell
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If you don't have time and money to waste, then it behooves you to go with Jillian Hooper as your realtor.
I have had the pleasure of working with her since 2016. I was relocating from another state to the Hampton Roads area and had a short window after a job interview to make sure this was some place I wanted to live. Jillian was responsive prior to my visit via emails and text, used my time valuably and set up multiple showings for rental properties. While this wasn't even her primary job, she didn't scoff like some other realtors that felt it was beneath them to show rentals. So of course when time came to buy I went with Jillian Hooper.
She connected me with experts in mortgage qualification and title and closing companies making closing on my first home a breeze.
A few years later, I sold and bought a larger home due to kids and then downsized due to a divorce and most recently sold my divorce digs for a new build dream home. In all of these transactions, Jillian has been my go to gal! She has consistently gotten me to close within 60 days or less. Yes, you read that right. Last property was listed October 7th, offer accepted October 19 and closed on November 25 while simultaneously purchasing a new property.
There is no sleezy sales pitches, shes efficient with my time and delivers everything with attention detail, digitally and diligently. There's never pressure or drama. I get rmails of properties I might be interested in, she sets up a house hunting tour better than any on any of those TV shows, lets me look around and now knows me so well that she had the tentative offer drafted and waiting for me to sign as I came out the property. My girl does not waste time or money!
After buying and selling this many times with Jillian I can't imagine working with anyone else. She has that golden touch that gets to sold regardless of the company she works for. I didn't think home ownership was a possibility for me given certain circumstances but your girl came thru with her dream team every time, making my dreams a reality. Heck, she could've had your place sold in the time it took you to read this.
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- Sahani Howie
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We couldn't have asked for a better agent, truly made our first time home buying experience great and definitely memorable! Alexis was responsive, worked diligently to accommodate our needs, and overall gave an amazing service to our family.
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- Caleb Garcia
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Jillian is a fantastic real estate agent. She is knowledgeable, dedicated, and hard working. She was always available by phone or text, if we had any questions. She told us exactly what and what not to do to make our house more marketable, and by following her advice, we sold our house in less than 3 months! I look forward to working with Jillian again when we are ready to buy!
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- Lynne & Brent Bunting
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As a first time homebuyer, I will admit that I initially was overwhelmed and somewhat nervous about the home buying process and all that it entailed. But from the moment I started working with Jillian, she alleviated all that fear and anxiety, and made this one of the most rewarding experiences of my life.
She was always available, day and night, to answer any questions I had or to accommodate based on my schedule as well. But most importantly she always looked out for my best interest and tailored my home buying experience to the needs of me and my children, and always made sure I set realistic expectations on my potential home. I never felt pressured or rushed into making a decision, and she took the time to walk me through every part of the home buying process.
I highly recommend anyone, first or 100th time homebuyer, to work with Jillian for your home buying needs. You’ll be so happy you did!
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- Evelyn Cooper
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Jillian is by far the BEST realtor I've ever worked with! Her dedication and efficient house finding skills are top tier! I now have a beautiful HOUSE and its all thanks to Jillian! I highly recommend any new 1st time home buyers or repeat home buyers to TRUST Jillian with your search! I am so thankful to have worked with this amazingly-beautiful professional lady!
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- Alicia Y. Saddler
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Jillian was able to sell an awkwardly shaped, plot of land that I had previously thought if I cleared and prepared it for a house it would sell faster. Though those facts probably did help it in the end. However It was the widespread exposure that Jillian was able to give the plot that got it sold. Frequent updates on any and all platforms of communication.
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- David Wood
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Highly recommend. Lindsey was a wonderful realtor to work with. She cared about our housing wants & needs, worked within our budget, and was very flexible during the workweek and weekend. Lindsey was born here, so she knows the area well. She’s a part of the community and knows the ins/outs of Hampton Roads. I would use Lindsey again but she found us the perfect home! No need again for a long time!
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- Steve Rust
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Lindsey was great! Made the whole process smooth sailing and was super helpful.
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- Nick Haskin
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If you’re looking to sell your home or buy a newer one, Jillian should be your first choice in realtor’s. She helped us navigate selling our home in Newport News and purchasing our new home in Georgia. When an offer was made on our Virginia home she was even able to take care of some minor inspection issues. She most definitely represents what a professional realtor is and should be your first choice for any real estate needs.
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- Jim Harless
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GREAT TO WORK WITH
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- Laurie Russell
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Fantastic. We had such an easy smooth process. Alexis was so informational and helpful.She pointed us to a great lender as well. 10/10! Thanks so much Alexis!
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- Alexis Meeks
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I cannot recommend Jillian Hooper highly enough!
From the very beginning, she was patient, knowledgeable, supportive, and genuinely invested in helping me make the best decisions for my future. Buying and selling a home can be overwhelming, but she took the time to explain every step of the process, answer every question, and make sure I felt comfortable and informed throughout the entire journey.
What impressed me most was how fiercely she advocated for me. She wasn't focused on simply getting a deal done—she was focused on making sure I found the right home and that I wasn't taken advantage of along the way. I always felt like she had my best interests at heart.
She also handled the sale of my previous home and did an incredible job. From the beautiful listing photos to her marketing efforts and guidance throughout the process, everything was done with professionalism and care. She connected me with outstanding loan officers and closing professionals, making what could have been a stressful experience feel seamless and manageable.
Beyond her expertise, she is simply one of the sweetest people you could ever hope to work with. Her positive attitude, infectious energy, and genuine kindness made every interaction a pleasure. She consistently went above and beyond, and I truly felt supported every step of the way.
If you're looking for someone who is knowledgeable, trustworthy, hardworking, and an absolute joy to work with, look no further! I am incredibly grateful for everything she did for me and would recommend her to anyone without hesitation!!
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- Jennifer Murch
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Absolutely love & adore Alexis!! She is an amazing communicator and was extremely helpful throughout the ENTIRE process of buying our home. She made sure we felt comforted, understood, and well educated throughout the entire process. Even after buying our home she still checks in and is there for any questions we have. 10000/10 would recommend her to any and everyone!!!
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- Summer Gilbert
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Miss Hooper was a great help when we were looking for our new home. As a first time buyer, she made the process really easy, kept in mind our wants and needs in a home, and helped us through every step of the way. I appreciated the way she stayed on top of things for us to be successful in our home buying process.
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- Kaitlyn Nelson
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Jillian helped us find an absolutely wonderful rental. Our children will have a HOME to come home to in a safe neighborhood that is beautiful and nicely in our price range. She is a miracle worker! Working with her has been absolutely wonderful! When we are ready to buy, we will certainly be buying with her as well. Thank you so very much!!!!!!
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- Victoria & Matt Bairey
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Alexis did a fantastic job of keeping us informed in a very challenging sale. She proactively kept ahead of changes and pre-closing repairs; looking out for us along the way. She is very professional and reliable! Thank you Alexis!
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- Kevin Huhn
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To those in search of finding their dream home, or place to plant some roots; Jillian Hopper is the "Go to agent," with YOUR interest at heart. She is the BEST hands down!! From my personal experiences as a first time home buyer "Saved by Jillian," from what started as a nightmare that includes: stress, anxiety, confusion, ripped-off, frustration, lack of sleep and the list goes on to the most greatest achievement of my life, thanks to Jillian. I must say that I appreciate how Jillian took on the responsibility of putting my family's future in her hands with care. I was able to trust her with my future goals & she honored my wishes without structuring them just to make the sale. She provided all the needed resources for my understanding to ease my anxiety, while staying available when needed and demonstrated how she valued my time and business. She made my dreams come true... Thank you Jillian!! Keep up the great work!
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- Artia Barlow
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Very helpful and great to work with.
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- Janice Seale
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Working with Jillian Hopper was an outstanding experience from start to finish. We sold our home in Chesapeake while we were stationed in Yokosuka, Japan, and Jillian made the entire long-distance process feel seamless and stress-free.
She was professional, knowledgeable, and incredibly responsive throughout everything. Jillian took the time to truly understand our needs and kept us informed every step of the way, which gave us so much peace of mind being overseas.
Her attention to detail and strong communication skills made what could have been a very stressful situation feel smooth and manageable. She was always available to answer questions, provide guidance, and advocate on our behalf.
What really stood out was Jillian’s dedication and genuine care—she went above and beyond to ensure everything worked out perfectly for us. We are so grateful for her support and would highly recommend her to anyone looking to buy or sell a home.
Ashley and Braxton Horton
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- Ashley Horton
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Bought and sold a Single Family home in 2026 in North VA.
Aisha is the best realtor you could ever ask for. She was our realtor when we bought our first home almost a decade ago, she was incredibly patient with us, as first time home-buyers. She made sure we understood every step of the process, probably had it to explain it to us multiple times and was happy to do so to make us feel at ease. She has been in the industry for a long time and was able to make recommendations for everything we needed. We loved working with her some much that it was a no brainer of who we wanted to help us sell our first home and help us find our forever home. Selling and simultaneously buying another home could very well be the most stressful thing anyone can do. I can't imagine what it would've been like with another realtor! Aisha absolutely went to bat negotiating with our buyers and when our first buyer fell through she researched her little heart out to make sure we wouldn't have that same issue with another potential buyer! Then, when the time to relist came she got us multiple offers within days including an offer over asking price, all while keeping in contact with agent of the seller of the house we wanted (they wouldn't go under contract until we were in the free and clear with our buyer) to ensure that we were able to buy the home of our dreams! She is incredibly knowledgeable because she has been doing this a long time and fully knows her stuff! She is also one of the sweetest people you could ever meet!!
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- Gin Jackson
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Wyndy Woods was our realtor for the sale of my Mother's house. Wyndy has years of experience in the Tidewater area and is a real pro at what she does. She gave us so much helpful advice in preparing the property for the sale. After listing the property, we had multiple offers within days. Within a few weeks, not months, we closed! I can't thank Wyndy enough for all of the help she gave in getting us across the finish line as quickly and as painlessly as possible. She's the best!
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- Steve Culpepper
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Jillian is excellent at what she does! She's very responsive, quick at getting answers, and eager to help. It didn't matter if we were searching in Gloucester, Yorktown, Williamsburg, or Toano we knew Jillian would be there to assist in helping us find the right place...and she did! We can't thank you enough!
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- Ryan and Whitney Moritz
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Jillian was absolutely amazing! She made my process so smooth and easy as a first time homebuyer. Could not recommend her enough!
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- Janaya Daniels
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I don't usually give 5 stars to anyone, however, Jillian was the most responsive person, anytime myself or my sister had a question she responded within minutes unless she was taking care of another client. She listen to everything we said about the home, took that information and treated the home as if her parents lived in the home.
If you are looking for a wonderful realtor, please contact Jillian. You will not be disappointed!!
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- Dawn Ross
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Jillian is so pleasant to work with!!! My stickler has always been communication! Being a military family, having interests in different cities, I rely on great communication to get things complete quickly and efficiently. She has gone above and beyond for our family and reached our goal in less than a month (after our home had been vacant on the market for 9 months before she signed on). If I could recommend her to everyone, I would!!! If you want movement on your home ASAP, choose Jillian!
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- Seth and Sarah Tipton
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I cannot recommend Alexis Cline with RE/MAX highly enough! From the moment I met her at an open house, she went above and beyond to ensure I not only found the perfect property but also secured an incredible deal. Alexis was incredibly knowledgeable, patient, and proactive throughout the entire process. She expertly negotiated on my behalf to have my closing costs fully covered, which was a huge relief. To top it off, Alexis facilitated an amazing arrangement where I was able to get over $13,000 in repairs taken care of before closing. Her dedication and attention to detail truly set her apart. Alexis made what could have been a stressful and overwhelming experience a smooth and successful one. If you're looking for a realtor who will fight for your best interests and deliver outstanding results, Alexis Cline is the agent for you!
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- Jose Depaz
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First and foremost, Jillian Hooper was an absolute blessing to work with. In a very demanding field and demanding times, she managed to not only put up with our never ending demands, but she went beyond what was required of her and delivered what she promised before we expected. If you are looking for a realtor that doesn't sugar coat and let you know how it is, Jillian is the one for you. Thank you so much!!!
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- Eric Frederick
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Buying a home can be overwhelming, but I was lucky enough to have an incredible realtor by my side through the process. She was patient, never rushed me, answered every question, and always looked out for my best interests instead of just trying to make a sale. Jillian made sure I understood every step and gave me the space to make the right decisions for me. That kind of support means a lot, especially as a first-time buyer.
If anyone asks me about buying a home, I’ll absolutely be recommending her. Thank you for everything and for helping make this experience a great one!
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- Ty Chvlo
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I highly recommend Jillian to help you find your next dream home. We are very picky, and she helped us find the exact house we needed. She was patient, kind, and always made time for us. She became more than just my realtor — she became my friend, and I truly feel like she’s part of my family.
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- Nancy Diggs
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Jill is very knowledgeable and passionate about real estate. I was nervous through the homebuying process but she made it easy to trust her word and expertise. I closed on my dream home without any hiccups! I will use in the future and refer her to everyone I know for all things real estate!!
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- Mary Darby
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Alexis is a true professional. She is on top of all aspects of the relationship and anticipates every aspect of the transaction to ensure everyone knows what they need to do and how to get it done. You are working with the BEST when you work with Alexis.
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- April Canade
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Jillian helped us sell our house last fall and she made the process so smooth. She communicated with us promptly each step of the way and helped things move along quickly. There were a few repairs that needed to be made before the sale went through, and since we were no longer living locally she set everything up and made sure it got done. I would highly recommend Jillian for anyone looking to sell their house!
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- Emily Jensen
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It's been a very professional and learning experience with Lindsey from day one, she has shown experience in her field of work with realtors' and I would recommend her to anyone trying to sell their home. She will get the job done and go the extra mile if needed to do so. Thank you so much for handing my problem so fast and making sure I understand what's happening step by step the whole time. I will keep you in mind forever and to all my friends. Sincerely, thanks, Mike E.
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- Michael Enzor
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Jillian did an excellent job meeting our needs and keeping us informed. We are/were first time home buyers so having Jillian to help guide us through was helpful.
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- Hunter & Gabby M
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Just wrapped up a co-broke deal with Jillian, and let me tell you—if all agents were like her, real estate would be a breeze! Her professionalism? Top-notch. Her communication? So good, I never had to guess what was happening. Her attitude? So positive, I’m pretty sure she runs on good vibes. If you get the chance to work with her, consider yourself lucky—because I sure did!
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- Leigh Ana Milligan
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Jillian is absolutely amazing to work with! She knows her stuff and is always on top of things. Her communication is spectacular and is great at always picking up the phone when being called. She was always happy to explain anything to me that I was unfamiliar with in the selling process. I highly recommend using her for all your realtor needs! Once I go to buy a house again, she is who I will be calling asap! Thanks again girl!
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- Beth Shawver
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Jillian was extremely helpful to us as first time home buyers, and we're incredibly grateful to her! She is very prompt and informative, and she did everything she could to make the buying process go as smoothly as possible.
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- Tony Hoang
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We were extremely pleased with the level of service we received from Jillian in helping us quickly get our house listed and advertised. We had a very short timeline and she got it done. She scheduled anything that came up and needed to be done. She always kept in communication with us updating us through it all. We had to move before the final closing and she still took care of it all. Even when the below freezing temperatures came she called to let us know she went to the house to drip the faucets and turn the heat up!! That is taking care of your clients. She was always available when we needed her and if she wasn’t she quickly got back with us when she was available. She worked hard for us and she will for you as well!!
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- Shannon Grand
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Jill was amazing!!! She answered all our questions and if she couldn't then she found out the answer for us. She always kept us in the loop!! We loved Jill!
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- Ashley H
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Jillian made this experience heavenly! I mean, most people dread the thought of finding a new place to live, but our experience was so simple and stress free! From the moment I contacted jillian about finding a rental home she made me feel like her one and only client. She never missed my call and always could answer my questions within a few hours. It took less than 2 weeks for us to find a home that fit our family perfectly and no time all to sign the papers and have a move in date! Call her today!
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- Brigette W
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Carlyn is one of the best relators on the peninsula. We have worked with her several times now. She has sold our last 2 homes for us. As our family grew, we just needed something bigger. One of our major goals were to keep my kids in the same school system. Carlyn is very familiar with the area and helped us into the perfect home for us in the school division we wanted. If we ever buy and/or sell again, it will 100% be with Carlyn.
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- kristinlynnwaters
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Simply the best! I moved to Puerto Rico while in the process of selling my home in Virginia and thanks to Lindsey, everything ran smoothly and without any inconvenience. I highly recommend her.
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- Gerardo Rivera Romanopen
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Jill helped us sell a rental property earlier this year and made a difficult process so easy on our side! She advocated for us and kept us informed every step of the way. If you are looking for a Realtor that cares about her clients, becomes invested, advocates for you and is overall a joy to work with, Jill is definitely the agent for you.
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- Lindsay Ingraham
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We had a great experience with Lindsey. She stuck with us and found us a home
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- Roger Watson
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Jillian is one of the best realtors I have ever worked with. She is not only as sweet as she can be, she's also a consummate professional. I wish I had more homes to buy just so I could work with her again. I feel like I made a friend during this process. Thanks Jill...you are sooo great!
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- Stephenie Love
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Of all the realtors I have ever dealt with Jillian was the best. She was extremely attentive to our needs and found exactly what we wanted in a house.
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- Brian Melville
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Alexis is always great to work with. Smooth and efficient closings from a very professional and personable realtor!
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- Bayside Homes
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Jillian was the best realtor we could have asked for! Her enthusiasm and passion for helping her clients is above and beyond. She jumped through hoops to ensure that our home buying process from start to finish was smooth and easy for us and we would use her again in a heartbeat. She initiated and encouraged communication with us, our mortgage company, and the seller's agent so the process was smooth and easy. She advocated for our wants and needs, but also knew when to tactfully negotiate to get us the best deal possible. Who knew the home buying process would be a piece of cake? If you aren't using Jillian as an agent, you are definitely missing out on the best agent in Hampton Roads.
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- Sarah Felix
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